1. General Terms
S.P.Q. LTD. (“DUNKIN’ UK") provides digital gift cards ("eGift Cards") and physical gift cards ("Physical Gift Cards") (available at selected locations), hereinafter referred to as "Gift Cards," which are issued by S.P.Q. LTD., 10 Brightside Lane, Sheffield, S9 3YE. If you have any questions or concerns regarding our services or purchases, please contact our Gift Card Support via our webform at https://dunkin.co.uk/contact-us.
Gift Cards are available for all venues, except for the following locations:
Online Orders and delivery via Just Eat, Uber Eats and Deliveroo.
Gift Cards purchased through the DUNKIN’ UK website are "eGift Cards" and are activated at the time of purchase. These vouchers can be redeemed at any DUNKIN’ UK location, excluding the listed exceptions. To use the voucher, present it via a mobile screen or a printed version.
"Physical Gift Cards" can only be purchased on-site at selected locations. These are activated at the point of sale and are only redeemable at the location they were purchased. Gift Cards are non-refundable and cannot be exchanged for cash or credit. They are not credit, debit, or cheque guarantee cards.
2. Gift Card Expiry
Gift Cards are valid for 12 months from the purchase date or the last date credit was added.
3. Checking Your Balance
Gift Cards can be purchased in amounts ranging from £10 to £500. They cannot provide change in cash, and any remaining balance will stay on the card for future use. Any excess cost beyond the voucher's value must be paid with standard payment methods like cash, credit, or debit card. You can check your balance online or at any participating DUNKIN’ UK location.
4. Cancellation Rights
You have the right to cancel your order for an "eGift Card" within a 14-day cooling-off period from the purchase date. Refunds for Physical Gift Cards are available within 14 days of purchase if no transactions have occurred and must be completed at the original purchase location. If you download an eGift Card before the cooling-off period expires, you agree to waive your right to cancel.
5. Returns
Once received, Gift Cards cannot be returned or cancelled, except during the 14-day cooling-off period.
6. Lost or Stolen Gift Cards
Treat Gift Cards like cash. DUNKIN’ UK is not responsible for lost, stolen, destroyed, or unauthorized use of Gift Cards. DUNKIN’ UK reserves the right to cancel Gift Cards if fraudulent activity is suspected.
7. Usage Limitations
Gift Cards are valid at any DUNKIN’ UK location, except those specifically excluded. They can be used to purchase food, drinks, and other items available at participating venues. Gift Cards cannot be resold, transferred, or exchanged for cash.
8. Privacy Policy
Please review our Privacy Policy to understand how we manage your personal data.
9. Gift Card Support
For any inquiries regarding Gift Cards, please contact our Gift Card Support via our webform at https://dunkin.co.uk/contact-us. We aim to respond within 48 business hours. Please include your order number in all communications.
10. Payment Methods
Gift Cards can be purchased using a valid Debit or Credit Card.
11. Delivery Information
eGift Cards are delivered via email without charge. Please ensure the recipient's email is correct to avoid delivery errors.
12. Reasons for Failed Delivery of eGift Cards
If an eGift Card is not delivered as expected, possible reasons may include:
- Spam filters or bulk email settings
- Firewalls blocking the email
- Overfilled email inbox
- Incorrect email address provided
For further assistance, contact our Gift Card Support via our webform at https://dunkin.co.uk/contact-us. Include your order number in all communications.
13. Updates to Terms and Conditions
DUNKIN’ UK reserves the right to modify these Terms and Conditions when necessary.
14. Governing Law
These terms are governed by English law, and legal proceedings regarding Gift Cards can be initiated in the English courts.